Frequently Asked Questions (FAQs)
📦 Where do you deliver?
We deliver across Pakistan including Lahore, Karachi, Islamabad, and other cities.
🚚 Is delivery free?
Yes, delivery is free on orders above PKR 999. Standard charges apply below that.
🕒 How long does delivery take?
Usually within 2–5 business days depending on your city. Remote areas may take longer.
💳 What payment options are available?
We offer Cash on Delivery (COD). Card/online payments will be available soon.
🔁 How can I return or exchange a product?
Returns are accepted within 14 days if the item is unused and in original packaging. Contact support to initiate.
🧾 How can I track my order?
You’ll receive an SMS or email with a tracking link after shipping. You can also log in to your account to check status.
🛠️ What if my item is damaged or incorrect?
No worries — contact us on WhatsApp or email with photos. We’ll replace it or issue a refund quickly.
📩 How can I contact support?
Email us at support@dostmart.com or WhatsApp at +92 300 79 111 99.
🎁 Do you offer gift packaging?
Yes! You can select gift wrap at checkout for a small fee.
🔐 Is my personal information secure?
Absolutely. We use secure encryption and never share your data with third parties.
📦 Order place karne ka tareeqa kya hai?
Bas product choose karein, "Add to Cart" pe click karein aur checkout complete karein. Easy hai!
📞 Agar mujhe order cancel karna ho toh?
Jab tak order ship nahi hua, aap WhatsApp ya email pe contact karke cancel kar sakte hain.
🧾 Invoice kaha milegi?
Invoice aapko email ke through milegi aur "My Account" section mein bhi available hoti hai.
⏳ Sale kab hoti hai?
Hamare sales aur deals ki updates aapko social media aur newsletter ke through milti hain.
🙋 Kya main kisi se baat kar sakta hoon support ke liye?
Bilkul! WhatsApp ya call pe hum se directly baat kar sakte hain — +92 300 79 111 99.
Still need help? Visit our Contact Page or email support@dostmart.com.
